Forest Service Customer Services

The Forest Service is committed to providing customers with a high standard of service, and the standards we use have been published in an Agency Charter. The key elements of the Charter consist of commitments to specific turn around times for dealing with correspondence, approving woodland grant applications and paying grant claims.

There are also commitments on regular consultation with customers, provision of equality in timber marketing, maintenance of forest recreation facilities to appropriate standards, and handling of complaints.

For fuller details please see our Customer Charter, which includes details of our complaints procedure. If you want to find out more about our work, you can view the latest Business Plan in our publications section

You can contact our Customer Services Manager at customer.forestservice@dardni.gov.uk or at:-

Customer Services Manager
Forest Service
Dundonald House
Upper Newtownards Road
BELFAST
BT4 3SB
Phone: +44 2890 524480
Fax: +44 2890 524570